1 post tagged “network operations center (noc) for managed services providers (msp's)”

Many Managed Service Providers (MSP) would like to operate their own Network Operations Center (NOC) using their own technicians but simply cannot afford the startup and on-going support costs for doing so. Building a NOC requires operational expertise and high capital expenditure.

NetEnrich provides a private labeled NOC solution to Managed Service Providers who do not want the costs and hassles of building and operating a NOC, yet still achieve the operational scalability to serve end customers.

This is a very high end, comprehensive, NOC service using LPI Level Platforms technology platform and NetEnrich NOC Best Practices technology. Delivered from NetEnrich's Network Operations Center in Hyderabad, India, NetEnrich NOC will take care of the routine maintenance and monitoring functions such as watching and escalating alerts on a 24x7 basis, reviewing backups, installing patches and implementing service packs. The NOC services take place behind the scenes with all interaction occurring between MSP engineers and NetEnrich NOC staff. This unique delivery method allows partners to focus valuable and costly engineering time on high end project and onsite work. The end client sees all services rendered under the MSP brand. The MSP has total control over the policies, procedures, computer access and day-to-day NOC operations without any of the headaches (or high costs) of maintaining the monitoring environment.

We understand that every organization has different technical support needs. Whether an MSP is operating with fewer technicians or is looking for ways to lower organizational costs, NetEnrich support packages give you freedom to choose exactly the service you need.